Division 9 IT Manager

Senior IT Manager

Job Description:

The Space Systems and Technology Division (Division 9) develops technology to meet the challenges of an increasingly congested and contested space domain by designing, prototyping, operating, and assessing systems that detect, track, identify, and characterize resident space objects. Given the potential for conventional conflict to extend to space, Division 9 conducts research and development on concepts and systems that will provide space mission resilience. 

Division 9 is seeking professional and experienced candidates for the Division Information Technology (IT) Manager position. The Division currently has 40 IT team members supporting over 450 staff members across 8 groups. The Division IT Manager will be an integral member of the Division management team, responsible for the strategy development and implementation of the Division’s IT resources, which span a wide range of environments, from the unclassified enterprise, to laboratories and field test sites, to classified areas with special security requirements.  

This position will report to both the Division 9 Head (or designated Associate/Assistant) for daily direction and the Laboratory Chief Information Officer (CIO) for compliance with Laboratory IT Policy and participation in shaping the enterprise IT strategy. Candidate is the single point of accountability for Division IT management and is responsible for IT personnel career development. The candidate will work with minimal supervision and those reporting to a Division IT Manager may be individual contributors, or Team Leaders. 

The Division IT Manager will be a member of a Laboratory-wide IT Governance body led by the CIO.  This Governance body will assist in shaping Laboratory-wide IT Policy and IT strategy. In addition, this governance body will be instrumental in contributing to defining and implementing of best-of-breed technology and leading practices.

The Division IT Manager will work closely with the Information Services Department (ISD) and Security Services Department (SSD) departments. They will work collaboratively to support all information services projects that will advance the Department, Technical Division and Lincoln Laboratory strategic missions. 

The Division IT Manager must have demonstrated strong and effective analytical and decision-making abilities, and must have demonstrated an effective set of IT technical, management, leadership and relationship building skills.  This position will maintain frequent contact with internal ISD and SSD personnel, the Division’s user community, sponsor’s IT and Security personnel, as well as external vendors, in order to be successful in leading and managing the Division’s IT enterprise.

Primary Duties: 1. Strategic Planning

•    Leads the development and implementation of the infrastructure strategy, architecture, service delivery standards and procedures across the Division’s IT enterprise, at all classifications and in all operating environments.
•    Participates in overall Laboratory IT and IT Security strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems best practices as related to the needs of the business.
•    Establishes measurable IT goals that are aligned with Division and Laboratory goals to enable mission success.

Primary Duties: 2. Operational Management

•    Responsible and accountable to the Division Head for the overall compliance posture of the Division, across all classifications and operating environments.
•    Leads Division execution of best practices for Division and Group IT functions and adoption of enterprise efforts to promote effective and efficient IT Operations.
•    Engages with ISD and SSD department peers to establish, implement and maintain appropriate IT controls for infrastructure administration.
•    Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels in congruence with ISD best practices.
•    Maintains alignment with the Lab’s IT security infrastructure as it relates to the server and desktop environments.
•    Maintains robust operations and availability of the Division’s classified IT infrastructure. May serve as Information System Owner (ISO) to ensure proper oversight and separation of duties between program management and IT operations. 
•    Contributes to the implementation of an operational framework including establishing metrics, key performance indicators and service level agreements for driving the performance of IT service delivery.

Primary Duties: 3. Human Resource Management

•    Provides motivational leadership for direct reports at all levels, from team leads to individual contributors, including resource planning, hiring, performance planning and development support; coaching and mentoring; rewards and recognition; and staff retention to develop a continuous improvement culture.
•    Identifies and maintains appropriate staffing levels and provides continuity through succession planning.

Primary Duties: 4. Financial Management

•    Executes or consults on all Division IT purchases to ensure effective and efficient operations and investments.

Primary Duties: 5. Technology Management

•    Maintain knowledge of current industry standards and trends regarding server and desktop technology, IT security, classified IT technologies, and the Division’s business direction, to anticipate future infrastructure needs and identify proactive solutions to satisfy those needs.
•    Participate in defining appropriate hardware and software standards to support the Division’s business requirements.
•    Implement policies, procedures, and modifications as required to ensure the integrity of the overall IT infrastructure.
•    Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts in a coordinated manner across the Division.

Required:

•    Bachelor's degree in computer science or related field in combination with a minimum of 8 years significant, relevant work experience; or an advanced degree with a minimum of 5 years of significant, relevant work experience.
•    Extensive hands-on experience executing large scale infrastructures, strong technical knowledge of operating systems and networks, and knowledge of best practices in managing and optimizing IT systems. 
•    Excellent business understanding related to organization goals and objectives.
•    Ability to present ideas in business-friendly and user-friendly language, to senior leadership, peers, direct reports, and all Division personnel.
•    Leader with a track record of career accomplishments, continued growth, and career success.  
•    Strong working knowledge of project management tools and techniques.
•    Excellent communication (both verbal and writing), organizational and analytical / problem-solving skills. 
•    Ability to work in a dynamic, fast-paced environment with minimal supervision and execute project and administrative tasks with a high degree of quality, while following existing processes and also establishing new operational procedures and best practices where necessary. 
•    Experience in DoD- and federal government-related infrastructure, networks, and security requirements, including Cybersecurity Model Maturity Certification (CMMC) and Risk Management Framework (RMF).
•    Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Top Secret / SCI security clearance, with potential for counterintelligence polygraph.
•    The nature of this position's duties requires the work to be performed onsite.  However, the Laboratory is committed to work-life balance and occasional remote work can be arranged with approval from the Division Head or delegate.
•    U.S. citizenship is required.

Desired:

•    Master’s Degree or other advance degree in information technology or related field or business.
•    Experience with DoD-related infrastructure, networks, and security.
•    10+ years of information services experience, successful track record in an organization of similar size (3,000+ employees) and complexity.
•    6+ years of experience in leading and managing cross-functional teams and influencing senior level management and key stakeholders.
•    Experience in conducting and directing research into IT issues and products.
•    Extensive experience working in a team-oriented, collaborative environment with exceptional customer service orientation.
•    Extensive application support experience; proven experience in IT infrastructure planning and development.